Shipping policy

At Ame, we are committed to delivering your products with the same care and intention that goes into every formula we create. Each order is prepared with attention and shipped promptly so you can begin your journey toward deeply hydrated, radiant skin as soon as possible.

Order Processing

All orders are processed within 1–2 business days. During periods of high demand or product launches, processing times may be slightly extended, but we always work to ship your items as quickly as possible. You will receive a confirmation email as soon as your order is placed, followed by a shipping notification with tracking details once your package is on its way.

Shipping Rates & Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping: Delivery within 3–7 business days
Expedited Shipping: Delivery within 2–3 business days
Express Shipping: Delivery within 1–2 business days

Shipping rates are calculated at checkout based on your selected service and delivery location.

International Shipping

Ame proudly ships worldwide. International delivery times vary depending on destination and local customs processing. Please note that customs fees, import duties, and taxes are the responsibility of the customer and may be required upon arrival.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after dispatch.

Shipping Address Accuracy

Please ensure all shipping details are entered correctly at checkout. Ame is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer care team within 7 days of delivery (or the expected delivery date). We will work with you and the carrier to resolve the issue as quickly as possible.

Sustainability Commitment

In alignment with our core values, Ame uses responsibly sourced and recyclable packaging materials whenever possible. We are continuously working to make our shipping practices more eco-conscious.